Six Sigma Green Belt Certification Practice Exam

The objective of the define phase in a Six Sigma project is to clearly identify the customer, the core business processes involved, and the critical-to-quality (CTQ) business issues that impact the customer's satisfaction and overall project goals. This phase is crucial as it sets the foundation for all subsequent phases of the Six Sigma methodology.

In the define phase, project teams gather information to understand the needs and expectations of customers, ensuring that those expectations are at the forefront of any improvement efforts. Identifying key business processes also allows the team to focus on what matters most to the business and its customers. CTQs are specific, measurable characteristics or attributes of a product or service that are vital for customer satisfaction. By defining these elements early in the project, the team is better equipped to measure and analyze variations in performance related to those critical aspects, ultimately leading to targeted improvements.

The other options touch on important aspects of organizational quality practices, but they do not align with the specific focus of the define phase in the Six Sigma framework. Quality policy relates to overall organizational goals rather than project-specific targets, statistical work instructions are technical details more relevant to later analysis phases, and control charting procedures are part of the measurement and control steps, which occur further along in the Six