Six Sigma Green Belt Certification Practice Exam

The primary focus of the project team in the Define stage of Six Sigma is indeed to understand customer needs. This stage is crucial as it sets the foundation for the entire Six Sigma project. Engaging with customers allows the team to identify their expectations and requirements, which are essential for defining the project goals and scope effectively. By focusing on customer needs, the team can ensure that the eventual improvements directly address what is important to the customer, leading to enhanced satisfaction and value.

In this stage, tools such as Voice of the Customer (VoC) interviews, surveys, and other feedback mechanisms are often utilized to gather insights about customer expectations and problems they face. This information is pivotal in shaping the project objectives and ensuring that efforts align with delivering quality from a customer's perspective.

Understanding customer needs aligns the project with its ultimate purpose: to enhance process performance in ways that matter most to customers.