Six Sigma Green Belt Certification Practice Exam

A team is given most of its power by which entity?

1. Customer

2. Management

3. End User

4. Team Leader

The correct answer is: Management

The team is primarily empowered by management, as management plays a crucial role in defining the direction, providing resources, and facilitating decision-making processes. In a Six Sigma context, management commitment is essential for ensuring that the team has the authority to implement changes and access necessary tools and information. Management sets the framework within which teams operate and drives the organizational culture that supports or hinders teamwork. While customers, end users, and team leaders are all important stakeholders that influence a team's work, they do not provide the same level of structural authority and power as management. Customers drive requirements and expectations, and end users interact with the outcomes of the team's work, but they do not typically dictate how the team functions. Similarly, the team leader plays a critical role in guiding the team, but it is management that officially grants the team their scope and necessary authority to act within the organization. This top-down support is essential to enable teams to effectively pursue improvement initiatives, such as those found in Six Sigma projects.