Six Sigma Green Belt Certification Practice Exam

In Six Sigma, what does the term "defect" refer to?

1. A failure to meet customer requirements

2. An error in the manufacturing process

3. Any non-compliance with regulations

4. A delay in project execution

The correct answer is: A failure to meet customer requirements

In Six Sigma, the term "defect" is primarily defined as a failure to meet customer requirements. This definition emphasizes the importance of aligning product quality and performance with customer expectations. By identifying a defect in this way, organizations can focus on improving their processes to better satisfy customer needs, which is crucial for enhancing overall quality and competitiveness. Understanding defects in the context of customer requirements allows companies to implement targeted improvements and measures that directly impact customer satisfaction. This customer-centric approach is a foundational principle of Six Sigma, demonstrating how accurately meeting or exceeding these requirements is vital for success in both quality improvement and business outcomes.