Six Sigma Green Belt Certification Practice Exam

What does a SIPOC diagram help to define in a process?

1. Steps of the project management process

2. Suppliers, Inputs, Processes, Outputs, Customers

3. Standard operating procedures for teams

4. Quality control measures in production

The correct answer is: Suppliers, Inputs, Processes, Outputs, Customers

A SIPOC diagram is a high-level visual tool used in Six Sigma and process management to outline the key elements of a process. It stands for Suppliers, Inputs, Processes, Outputs, and Customers. By defining each of these components, the SIPOC diagram provides a clear, concise overview of how a process operates. It helps teams identify the suppliers who provide inputs, the specific inputs used in the process, the steps involved in the process itself, the outputs generated, and the customers who receive the outputs. This structured approach allows teams to visualize the entire process from beginning to end, facilitating better understanding and communication about the workflow. The other options do not capture the comprehensive nature of a SIPOC diagram. While steps of the project management process, standard operating procedures, and quality control measures may be important aspects of overall process management or quality assurance, they do not directly pertain to the broad scope outlined by the SIPOC framework.