Six Sigma Green Belt Certification Practice Exam

What is the primary function of quality function deployment in a project?

1. To measure project risk

2. To improve team communication

3. To convert customer needs into technical requirements

4. To evaluate process efficiency

The correct answer is: To convert customer needs into technical requirements

The primary function of quality function deployment (QFD) is to convert customer needs into technical requirements. This process is essential in ensuring that the final product or service aligns with what customers desire. By translating the voice of the customer into specific design and development characteristics, QFD helps teams prioritize features and functionalities, ultimately enhancing customer satisfaction. This approach ensures that the technical aspects of a project are directly informed by customer requirements, enabling a more focused and effective design process. By employing tools like the house of quality, teams visualize the relationship between customer demands and the corresponding technical specifications, fostering a customer-centered mindset in product development. While other aspects such as measuring project risk, improving team communication, and evaluating process efficiency are also important, they do not capture the fundamental purpose of QFD, which is to bridge the gap between customer expectations and technical execution.