Six Sigma Green Belt Certification Practice Exam

Which of the following is a characteristic of a project that is considered successful in Six Sigma?

1. Increasing defects

2. Meeting milestones without evaluation

3. Achieving customer satisfaction

4. Minimizing consultation with stakeholders

The correct answer is: Achieving customer satisfaction

Achieving customer satisfaction is a hallmark of a successful project in Six Sigma. The primary goal of Six Sigma is to improve processes to reduce variability and defects, ultimately leading to enhanced quality and better performance that meets or exceeds customer expectations. When a project focuses on understanding and fulfilling customer needs, it ensures that outcomes are aligned with what customers value, thereby increasing loyalty and business sustainability. In the context of Six Sigma, customer satisfaction is often measured through voice of the customer (VOC) techniques, as understanding customer requirements enables teams to set acceptable performance criteria and drive project objectives effectively. Successful projects not only produce quantifiable improvements but also create lasting positive impacts on the customer experience, which is a key indicator of project success. In contrast, other options indicate characteristics that would not align with success in a Six Sigma framework. For instance, increasing defects directly contradicts Six Sigma principles aimed at defect reduction. Meeting milestones without evaluation can lead to superficial progress without ensuring that actual quality improvements are being made. Lastly, minimizing consultation with stakeholders undermines collaboration and can result in a misunderstanding of customer needs and project scope, which are crucial for success.