Six Sigma Green Belt Certification Practice Exam

Which Six Sigma concept focuses on creating value for stakeholders by improving business processes?

1. QFD

2. FMEA

3. BPM

4. PDCA

The correct answer is: BPM

The concept that focuses on creating value for stakeholders by improving business processes is Business Process Management (BPM). BPM is a holistic approach to improving the efficiency and effectiveness of an organization’s processes, ultimately leading to increased value for both the business and its stakeholders. This framework emphasizes the need to understand and optimize processes to ensure that they align with the organization’s goals and deliver value to customers. While the other concepts mentioned play significant roles in quality improvement and project management, they do not primarily focus on the overarching objective of creating value from the process improvement perspective. Quality Function Deployment (QFD) is about translating customer needs into technical requirements, Failure Mode and Effects Analysis (FMEA) targets the identification and mitigation of potential failures, and Plan-Do-Check-Act (PDCA) is a cycle for continuous improvement but does not solely concentrate on stakeholder value creation through process enhancement. Each concept contributes to quality and process improvement, but BPM specifically addresses the integration and optimization of processes to drive value creation.