Six Sigma Green Belt Certification Practice Exam

Why would an organization use Six Sigma processes?

1. To reduce their number of defects to around 6,210 defects per million opportunities

2. To acquire new customers by branching into new markets

3. To consistently develop near-perfect products and services

4. To reduce their defective rate to 0.6%

The correct answer is: To consistently develop near-perfect products and services

An organization would use Six Sigma processes primarily to consistently develop near-perfect products and services. The foundation of Six Sigma lies in its focus on enhancing quality by identifying and eliminating the causes of defects and variability in processes. By employing the methodologies and tools associated with Six Sigma, organizations aim to achieve a level of performance that equates to a maximum of 3.4 defects per million opportunities, effectively striving for near perfection. This focus on quality not only enhances customer satisfaction but also leads to greater efficiency and lower costs over time. Organizations that successfully implement Six Sigma methodologies can see improvements not just in product quality, but also in service delivery, operational processes, and overall business performance. While the other options might relate to business goals, they do not precisely reflect the core purpose of Six Sigma, which is all about systematic improvement in quality. For example, reducing defects to a certain level is a target of Six Sigma, but the overarching objective is the consistent delivery of excellence, which aligns directly with option C.